Terms and Conditions

Last Updated: August 21, 2026

Welcome to Kingsley Home. These Terms & Conditions (“Terms”) apply to your use of our website and purchases from our online store. Kingsley Home sells home fragrance and related home products to customers in the United Kingdom and United States.

By using our website or placing an order, you agree to these Terms.

1. About Kingsley Home

Throughout these Terms, “Kingsley Home,” “we,” “us,” and “our” refer to Kingsley Home. “You” and “customer” refer to anyone using our website or purchasing our products.

By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, measurements, photographs, colours, features, and compatibility information are accurate.

Actual products may have minor variations in finish, texture, colour, appearance, or packaging. Colours may also appear differently depending on your device or screen.

Customers are responsible for reviewing product dimensions, specifications, compatibility, and other information before ordering.

3. Prices and Payments

Prices are displayed on our website in the applicable currency and may change without notice.

Shipping charges, taxes, customs duties, or other applicable fees may be added during checkout where applicable.

Kingsley Home provides a secure online checkout process. Payments may be processed by trusted third-party payment providers using their own security systems and privacy practices.

You agree to provide accurate billing and payment information and confirm that you are authorised to use your selected payment method.

4. Orders

Submitting an order constitutes an offer to purchase products from Kingsley Home.

We reserve the right to refuse or cancel an order where a product is unavailable, payment cannot be authorised, incorrect information has been supplied, fraud is suspected, a pricing or technical error has occurred, or we cannot deliver to the provided address.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Shipping and Delivery

Kingsley Home currently ships to eligible addresses within the:

• United Kingdom
• United States

Shipping costs and estimated delivery times will normally be displayed during checkout.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur because of carriers, customs, weather, holidays, supply-chain disruptions, or circumstances outside our reasonable control.

Customers must provide complete and accurate delivery information.

Delivery usually takes 7–20 business days after purchase, although delays can occur.

6. Customs, Duties and Taxes

Depending on your location, orders may be subject to customs duties, import taxes, local taxes, brokerage charges, or other government or carrier fees.

Unless expressly included at checkout, these additional charges are the customer's responsibility.

7. Return & Refund Policy — All Sales Are Final

Kingsley Home does not voluntarily accept returns, exchanges, or change-of-mind returns. All sales are final once an order has been accepted, except where applicable law provides a mandatory right to cancellation, return, refund, repair, replacement, or another remedy.

We do not voluntarily accept returns because you changed your mind, ordered the wrong product, selected the wrong size or colour, the item does not fit your space, or you no longer want the product.

Customers should carefully review all product descriptions, dimensions, specifications, colours, quantities, and compatibility requirements before purchasing.

Nothing in this policy limits consumer rights that cannot legally be excluded.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete, incorrect, or materially misdescribed product, please contact Kingsley Home customer support as soon as reasonably possible.

We may request your order number, photographs or videos, and a description of the problem.

Where required by applicable law or warranty, an appropriate remedy may include repair, replacement, refund, or another legally required solution.

Our general no-returns policy does not remove mandatory rights relating to faulty or non-conforming products.

9. Order Changes and Cancellations

Orders may begin processing shortly after they are submitted. Therefore, we cannot guarantee that an order can be changed or cancelled once placed.

If you contact us before processing or dispatch, we may attempt to accommodate your request.

Any cancellation rights that cannot legally be excluded remain unaffected.

10. Product Use and Safety

Products must be stored, handled, and used according to the supplied label, instructions, compatibility information, and safety guidance.

Diffuser oil must only be used with compatible fragrance diffusers and must not be ingested or applied to the skin unless the supplied product instructions expressly permit that use.

Keep fragrance products away from children, pets, flames, heat sources, and direct sunlight. Stop use and seek appropriate advice if an adverse reaction occurs.

Kingsley Home is not responsible for damage resulting from misuse, unauthorised modification, incompatible equipment, or failure to follow product instructions, except where liability cannot legally be excluded.

11. Website Use and Intellectual Property

The Kingsley Home name, branding, website design, photographs, graphics, product descriptions, text, and other original content are owned by or licensed to Kingsley Home and may be protected by intellectual-property laws.

You may not reproduce, commercially distribute, scrape, sell, or exploit our protected website content without permission.

You must not use our website for fraudulent, unlawful, malicious, or unauthorised activities.

12. Privacy, Security and Third-Party Services

We process personal information as necessary to operate our store and in accordance with applicable data-protection laws.

We may use third-party providers for payment processing, shipping, website functionality, analytics, security, and other services necessary to operate our store.

While we take reasonable measures to maintain a secure website and checkout experience, no internet-based system can be guaranteed to be completely free from security risks.

13. Warranties and Limitation of Liability

Products may include manufacturer warranties or warranties specifically stated on the relevant product page.

To the fullest extent permitted by law, Kingsley Home will not be liable for indirect, incidental, special, or consequential losses resulting from circumstances for which liability may legally be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable statutory consumer protections.

14. Consumer Rights and Governing Law

Nothing in these Terms is intended to remove, restrict, or exclude mandatory consumer rights.

Customers in the United Kingdom may have statutory rights concerning online purchases, cancellations, faulty goods, refunds, repairs, replacements, and products that are not as described.

Customers in the United States may have rights under applicable federal and state consumer-protection laws.

Where any provision of these Terms conflicts with mandatory consumer law applicable to you, that law will prevail.

Any dispute will be governed by the law applicable to Kingsley Home and the relevant transaction, subject to mandatory rights available to consumers in their place of residence.

15. Changes and Contact Information

We may update these Terms from time to time to reflect changes to our products, services, policies, website, or applicable laws. The latest version will be published on our website with an updated “Last Updated” date.

For questions regarding these Terms, orders, damaged products, or customer support, please contact: